People Solutions North West LTD

Professional Human Resources and Business Development Services

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You are here: Home / HR Consultancy Services – Operational HR Support / Grievance, Mediation & Conflict Management

Grievance, Mediation & Conflict Management

Do you have a clear process for your staff to air their grievances that complies with legislation? If not we can help. The need to have clear policy and guidelines for your staff, when they wish to submit a grievance is important, but there are other techniques available that will assist your managers in resolving grievances and conflict before they escalate out of hand.

We are able to:-

Draft grievance policy and guidelines that comply with legislation and the ACAS guidance,

  • Integrate mediation and other conflict resolution techniques within the process,
  • Assist you in introducing ‘Listeners’ or First Contact’ champions intended to provide first level advice and guidance to your staff or signpost them to further support,
  • Provide managers with conflict resolution skills linked with the knowledge to deal with all types of grievance quickly and effectively, even those cases that have traditionally been considered difficult, such as allegations of discrimination.

However, if you require the ‘basics’ putting in place, – (a properly developed Grievance & Conflict Management policy), then our experts can help you. Whatever your needs in this area, PSNW is there to assist you.

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Our Customer Testimonials

Breckfield & North Everton Neighbourhood Community Ltd

Provided expert advice and guidance through a range of complex employment issues. Helped to find effective solutions in challenging situations and was always available to help us.

Paul Robinson Operations Manager

Merseyside Society for Deaf People

Excellent, professional, cost-effective services, tailored to meet with the specific needs of the organisation. Flexible and responsive support has been continuously reviewed to ensure maximum effectiveness for our specialist requirements.

George Moffatt Chief Officer

E- blueprint

I’ve been extremely pleased with the detailed work People Solutions North West have put into updating my staff’s contracts and handbook. I’ve been particularly pleased with the consultant’s relaxed and open manner in which he’s dealt with HR issues with great sensitivity and authority. We are recommending him to our clients.

Nick Taylor Managing Director

Deaf Vision

The consultant demonstrated extensive experience and knowledge of both the needs of deaf people and best practice in HR. He advised and supported us effectively on complex employment issues and provided quality, cost-effective consultancy support.

John Brennan Chief Officer

Muslim Enterprise Development Services

We approached David James for professional support and advice in two separate instances as we do not have a HR Department of our own. He offered a service over and above what we have received from other experts and really went the extra mile to help us address the issues including offering “out of hours” Continue Reading

Farhad Ahmed Executive Director

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Business Address

PEOPLE SOLUTIONS (NORTH WEST) LIMITED
15 Green Lane North,
Liverpool,
United Kingdom
L16 8NH
Company No: 07748731

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