Do you have a clear process for your staff to air their grievances that complies with legislation? If not we can help. The need to have clear policy and guidelines for your staff, when they wish to submit a grievance is important, but there are other techniques available that will assist your managers in resolving grievances and conflict before they escalate out of hand.
We are able to:-
Draft grievance policy and guidelines that comply with legislation and the ACAS guidance,
- Integrate mediation and other conflict resolution techniques within the process,
- Assist you in introducing ‘Listeners’ or First Contact’ champions intended to provide first level advice and guidance to your staff or signpost them to further support,
- Provide managers with conflict resolution skills linked with the knowledge to deal with all types of grievance quickly and effectively, even those cases that have traditionally been considered difficult, such as allegations of discrimination.
However, if you require the ‘basics’ putting in place, – (a properly developed Grievance & Conflict Management policy), then our experts can help you. Whatever your needs in this area, PSNW is there to assist you.