People Solutions North West LTD

Professional Human Resources and Business Development Services

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You are here: Home / HR Consultancy Services – Operational HR Support / Grievance, Mediation & Conflict Management

Grievance, Mediation & Conflict Management

Do you have a clear process for your staff to air their grievances that complies with legislation? If not we can help. The need to have clear policy and guidelines for your staff, when they wish to submit a grievance is important, but there are other techniques available that will assist your managers in resolving grievances and conflict before they escalate out of hand.

We are able to:-

Draft grievance policy and guidelines that comply with legislation and the ACAS guidance,

  • Integrate mediation and other conflict resolution techniques within the process,
  • Assist you in introducing ‘Listeners’ or First Contact’ champions intended to provide first level advice and guidance to your staff or signpost them to further support,
  • Provide managers with conflict resolution skills linked with the knowledge to deal with all types of grievance quickly and effectively, even those cases that have traditionally been considered difficult, such as allegations of discrimination.

However, if you require the ‘basics’ putting in place, – (a properly developed Grievance & Conflict Management policy), then our experts can help you. Whatever your needs in this area, PSNW is there to assist you.

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Our Customer Testimonials

Spark Revolutions

Provided helpful and flexible professional support in developing our HR policies and practices. This has been critical to our business development.

Alan Adesalu Managing Director

Deaf Vision

The consultant demonstrated extensive experience and knowledge of both the needs of deaf people and best practice in HR. He advised and supported us effectively on complex employment issues and provided quality, cost-effective consultancy support.

John Brennan Chief Officer

Sound & Secure Systems Ltd

I would not hesitate to recommend DPS/PSNW to any employer for the quality, flexibility and professionalism of their HR and business support services. We received excellent support from their consultant who helped us to identify our HR and business priorities and put procedures in place to help us remain competitive in the future.

Paul Oakes Director

North West Housing Services

We have received HR consultancy support for several strategic employment projects recently. All projects have been completed on time and to our satisfaction. The consultant has displayed knowledge and understanding of our needs and tailored their services to ensure positive outcomes have been achieved.

Phil Earl Director of Policy and Performance

High Pastures Medical Centre

As a newly appointed Manager, it became apparent that a lot of HR issues required attention. Dave James was recommended to me. From the onset I found him to be friendly, approachable and extremely supportive. An outline of our requirements were discussed, and fulfilled within the timescale quoted. During this time, I required immediate assistance Continue Reading

Gill Kennedy Practice Manager

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Business Address

PEOPLE SOLUTIONS (NORTH WEST) LIMITED
15 Green Lane North,
Liverpool,
United Kingdom
L16 8NH
Company No: 07748731

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